Shipping policy

Filmhawk Shop currently delivers only to valid addresses within the United Kingdom. Shipping is free on every order.

Delivery area

We deliver to England, Scotland, Wales and Northern Ireland where our carrier can serve the address. We do not currently offer international shipping. Certain restricted, remote or non-standard addresses may be unavailable at checkout. If we cannot deliver to an address, we will contact you and cancel or refund the affected order.

Shipping cost

Standard shipping is free for all orders. No standard shipping charge is added at checkout. Any optional paid delivery service will be clearly identified before payment and will not be selected automatically.

Order handling and delivery estimate

Our support and order-processing hours are Monday to Friday, 09:00 to 18:00 UK time, excluding UK public holidays. Orders placed outside these hours are treated as received on the next business day.

The estimated delivery time is 3 to 5 business days after order confirmation. This is an estimate, not a guaranteed appointment. Weather, carrier disruption, address problems and exceptional demand can cause delays. We will provide available updates and will not treat an order as delivered merely because a label has been created.

Dispatch and tracking

When tracking is available, we will send a dispatch confirmation containing a tracking link or tracking number. Tracking events can take time to appear after the carrier receives the parcel. Use the Track My Order page or contact support if the information has not updated for an unusual period.

Address accuracy

Check the complete delivery address before submitting your order. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfilment begins. We may contact you to verify an incomplete or inconsistent address. Delivery time may be extended while we wait for clarification.

Delays lost parcels and failed delivery

If delivery is delayed beyond the estimated window, contact us so we can investigate with the carrier. If the parcel is confirmed lost, damaged in transit or returned to sender, we will offer an appropriate replacement or refund. Your rights concerning late delivery under UK consumer law are not affected.

Delivery inspection

Inspect the package after delivery and report visible damage, missing contents or an incorrect item as soon as reasonably possible. Keep the packaging while we investigate. A delay in reporting does not remove statutory rights.