Privacy policy

FILMHAWK LIMITED, trading as Filmhawk Shop, is the controller of personal information collected through https://filmhawkshop.com. This policy explains what we collect, why we use it, who receives it and the rights available under UK data-protection law.

Information we collect

· Identity and contact information, such as name, delivery address, billing address, email address and account details.

· Order and transaction information, including products purchased, order value, returns, refunds and payment status. Full payment-card data is generally handled by authorised payment providers rather than stored by us.

· Customer-service communications, preferences, reviews and information you choose to provide.

· Technical and usage information, such as IP address, device type, browser, cookie identifiers, viewed pages, referral source and security logs.

· Marketing preferences and consent records.

How and why we use information

We process information when necessary to perform a contract, comply with legal obligations, pursue legitimate interests that do not override your rights, or act on consent where consent is required.

· To process orders, take payment, deliver goods, provide tracking, handle returns and issue refunds.

· To provide customer support, respond to enquiries and maintain account functions.

· To prevent fraud, protect transactions, secure the website and enforce our terms.

· To keep accounting, tax and regulatory records and respond to lawful requests.

· To analyse website performance, improve products and understand customer demand.

· To send marketing only where legally permitted, with an unsubscribe option in every marketing email.

Who receives information

We share only the information reasonably needed with service providers that support the store, including Shopify, payment processors, fraud-prevention services, couriers, fulfilment providers, cloud hosting, email and customer-support providers, professional advisers, analytics providers and authorities where disclosure is required by law. These recipients may act as processors, independent controllers or both, depending on the service.

We do not sell personal information. We may disclose information in connection with a genuine business reorganisation, sale or acquisition, subject to appropriate confidentiality and legal safeguards.

International transfers

Some providers may process information outside the United Kingdom. Where required, we use recognised safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another lawful transfer mechanism. Contact us for information about relevant safeguards.

Data retention

We keep personal information only as long as reasonably necessary for the purpose collected and to meet legal, accounting, fraud-prevention and dispute requirements. Order and tax records are generally retained for up to six years after the relevant accounting period or transaction. Support records are normally kept for up to three years after the matter closes. Marketing records are retained until consent is withdrawn, an objection is made or the information is no longer needed. Security records may be kept for shorter or longer periods depending on risk and legal requirements.

Your rights

· Request access to personal information we hold about you.

· Request correction of inaccurate or incomplete information.

· Request deletion where there is no continuing lawful reason to retain the information.

· Request restriction of processing in applicable circumstances.

· Object to processing based on legitimate interests and object at any time to direct marketing.

· Request data portability where the legal conditions apply.

· Withdraw consent at any time where processing relies on consent, without affecting earlier lawful processing.

· Complain to the UK Information Commissioner’s Office.

To exercise a privacy right, email support@filmhawkshop.com. We may request proportionate information to verify identity. We normally respond within one month, subject to lawful extensions.

Cookies and marketing

Essential cookies are used where necessary to provide requested functions, security and checkout. Non-essential analytics, personalisation and advertising cookies are used only in accordance with the Cookie Policy and applicable consent requirements. You can change cookie preferences through the consent tool. Marketing communications can be stopped through the unsubscribe link or by contacting us.

Children

The store is not directed to children under 16 and we do not knowingly collect their information for independent purchasing. If you believe a child has provided personal information without appropriate authority, contact us.

Complaints and contact

Please contact us first so we can try to resolve a privacy concern. You also have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

Legal business name: FILMHAWK LIMITED

Trading name: Filmhawk Shop

Registered office and returns address: Unit B, 28 Woodville Street, Glasgow, Scotland, G51 2RZ, United Kingdom

Company registration number: SC560183

VAT registration number: GB 266 5295 72

Customer support: support@filmhawkshop.com

Support hours: Monday to Friday, 09:00 to 18:00 UK time, excluding UK public holidays. Messages received outside these hours are handled on the next business day.