Tracking your parcel
After dispatch, we will email a tracking link or tracking number when the selected carrier provides one. Open the link in the dispatch email or enter the number into the tracking tool on this page.
Store tracking page: https://filmhawkshop.com/pages/track-your-order
If tracking has not updated
A carrier may need time to scan the parcel after collection. Check again later and confirm that the tracking number was entered without spaces or typing errors. If tracking remains unchanged beyond the expected delivery period, contact us and include your order number.
If the parcel shows delivered but is missing
Check the delivery location, household members, neighbours and any safe-place information provided by the carrier. If the parcel still cannot be found, contact us promptly so we can investigate.
Support
Tracking enquiries: support@filmhawkshop.com
Support hours are Monday to Friday, 09:00 to 18:00 UK time, excluding UK public holidays. Messages received outside these hours are handled on the next business day.