Contact information

Use the following details to contact Filmhawk Shop. The store is operated by FILMHAWK LIMITED.

Legal business name: FILMHAWK LIMITED

Trading name: Filmhawk Shop

Registered office and returns address: Unit B, 28 Woodville Street, Glasgow, Scotland, G51 2RZ, United Kingdom

Company registration number: SC560183

VAT registration number: GB 266 5295 72

Customer support: support@filmhawkshop.com

Support hours: Monday to Friday, 09:00 to 18:00 UK time, excluding UK public holidays. Messages received outside these hours are handled on the next business day.

How we handle messages

Messages received outside support hours, on weekends or on UK public holidays are placed in the queue for the next business day. Include your order number when contacting us about an existing order. Please do not send payment-card details, passwords or unnecessary identity documents by email.

Telephone support

We do not currently provide a customer-service telephone number. Email and the website contact form are our official customer-support channels. This statement should remain visible so customers are not led to expect telephone support.

Complaints and dispute resolution

Please contact customer support first so we can investigate and propose a resolution. We do not currently subscribe to a specific alternative dispute resolution provider. Your statutory rights and access to courts or other legally available complaint routes remain unaffected.